WHO WE ARE

IMT is proud of our heritage and will never forget where our roots are firmly planted. Locally run from its office in West Des Moines, Iowa, IMT has been a Midwest company since it was founded in Wadena, Iowa in 1884. That’s over 140 years!

Today, IMT continues to offer a strong line of personal and commercial insurance products for which it has always been known, along with exceptional service for a competitive price. Our products are offered through Independent Agents throughout a six-state territory – Iowa, Illinois, Minnesota, Nebraska, South Dakota and Wisconsin.

HELP DESK TECHNICIAN

IMT Insurance is seeking a Help Desk Technician to join our fun and growing team. As a Help Desk Technician, you will be responsible for providing first-class technical assistance and support for IMT employees, both in-house and remote. Main duties will be responding to inquiries in a timely manner, updating equipment and providing technical expertise. The successful candidate will have strong communication and interpersonal skills, strong customer service orientation, solid PC skills and a problem-solving oriented mind set. If interested in joining our team, apply online today!

A DAY IN THE LIFE

• Provide 1st tier technical assistance and support related to computer systems, hardware, and software.
• Respond to inquiries either in person, over the phone, or by email. Ask questions and walk user through the process to determine a solution.
• Perform Computer Operator job functions such as run/monitor Mainframe jobs, ordering paper, and running print jobs as needed for all shifts.
• Use remote support tools to access user’s computer.
• Use department ticketing system to manage issues, document steps taken, communicate with end user, and track assets.
• Provide top tier customer service to IMT employees including, but not limited to upper management.
• Create and maintain documentation. Both internal and external to the department.
• Provide training for various systems via one to one or one to many classes/calls.
• Install, modify, clean, and repair computer hardware, peripherals, and software.
• Create, maintain, and deploy computer images.
• Ensure that the department onboarding and offboarding processes are completed per company guidelines.
• Maintain technical expertise and knowledge of current trends and techniques in the market.
• Work with and provide assistance to System/Network Architects as needed.

DESIRED QUALIFICATIONS

• Associates Degree or relevant experience.
• Comprehensive analytical and problem-solving skills required with the ability to be very detail oriented while maintaining accuracy.
• Ability to listen and communicate internally/externally to the customer, both verbally and in writing.
• Ability to work well with others and consistently provide effective, timely and courteous service to the customer.
• Ability to guide and provide proper advice to customers on products and functions.
• Ability to prioritize workload and simultaneously handle multiple projects.
• Must understand system interrelations and adapt to work with any system.
• Ability to perform physical activities of reaching, stretching, bending, moderate lifting (40lbs)
• Ability to get under desks/conference tables or work in limited space to install/repair/replace technology

BENEFITS & PERKS

IMT Insurance is committed to our employees and their families. When you work for IMT, you earn far more than just a paycheck. The IMT office was new in 2018 and offers a fitness room, game room and a variety of collaboration areas. This position includes learning and development opportunities and more! Below is a list of what IMT offers our employees:

• Medical, dental, and vision insurance, AD&D insurance, 401K retirement savings accounts, spending accounts, long and short-term disability, profit share, employee assistant program and additional voluntary benefits.

The salary range for this position is $48,000.00 - $64,000.00

Starting salary will depend on level of experience

This position is not eligible for tips or commission buy may be eligible for additional bonuses

WHAT DEFINES US

Our vision is to provide peace of mind in the moments that matter.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Our agents and customers come from all walks of life and so do we. Our goal is to hire great people from a wide variety of backgrounds, because it makes our team stronger. If you share our values and our passion for creating a Worry Free life for others, we want to talk to you!